Help & Support

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Frequently Asked Questions

How do I book a salon appointment? Down Arrow

1. Select your preferred location from the search box. 2. Browse available salons near you. 3. Choose your desired service and time slot. 4. Confirm booking and get instant confirmation!

Can I cancel or reschedule my booking? Down Arrow

Yes! Go to "My Bookings" → tap your appointment → choose "Reschedule" or "Cancel". Free rescheduling allowed up to 2 hours before the appointment.

How do I rate and review a salon? Down Arrow

After your visit is completed → Go to "My Bookings" → tap "Rate & Review" → give stars and write your experience. Your review helps others!

What is Instant Booking? Down Arrow

Instant Booking lets you book a slot in real-time without waiting. The salon confirms immediately and your slot is locked instantly!

Is my personal information safe? Down Arrow

Absolutely! We use bank-level encryption. Your phone number and data are never shared without your consent.

सैलून अपॉइंटमेंट कैसे बुक करें? Down Arrow

१. सर्च बॉक्स से अपनी पसंदीदा लोकेशन चुनें। २. आपके आसपास के सैलून देखें। ३. अपनी पसंद की सर्विस और टाइम स्लॉट चुनें। ४. बुकिंग कन्फर्म करें – तुरंत कन्फर्मेशन मिलेगा!

क्या मैं बुकिंग रद्द या बदल सकता हूँ? Down Arrow

हाँ! "My Bookings" में जाएँ → अपनी अपॉइंटमेंट टैप करें → "Reschedule" या "Cancel" चुनें। अपॉइंटमेंट से २ घंटे पहले तक फ्री रीशेड्यूल कर सकते हैं।

सैलून को रेटिंग और रिव्यू कैसे दें? Down Arrow

विज़िट पूरा होने के बाद → "My Bookings" → "Rate & Review" → स्टार्स दें और अपना अनुभव लिखें। आपका रिव्यू दूसरों की मदद करता है!

इंस्टेंट बुकिंग क्या है? Down Arrow

इंस्टेंट बुकिंग से आप बिना इंतज़ार के तुरंत स्लॉट बुक कर सकते हैं। सैलून तुरंत कन्फर्म करता है और आपका स्लॉट लॉक हो जाता है!

क्या मेरी निजी जानकारी सुरक्षित है? Down Arrow

बिल्कुल! हम बैंक-लेवल एन्क्रिप्शन यूज़ करते हैं। आपकी मर्जी के बिना कोई डेटा शेयर नहीं होता।

🔒 Privacy Policy

What Information We Collect

When you use SalonBooking, we collect:

Your phone number for account creation and bookings
Your name and email for profile completion
Your location data for finding nearby salons
Your booking history and service preferences
Device information for app functionality

How We Use Your Information

To create and manage your account
To process your bookings and payments
To send booking confirmations and reminders
To show relevant salons based on your location
To improve our service and app experience
To comply with legal obligations

Data Security

✓ Bank-level encryption (SSL/TLS) for all data transmission

✓ Data stored securely on encrypted servers

✓ Your password is hashed and never stored in plain text

✓ Regular security audits and updates

✓ PCI-DSS compliant payment processing

Sharing Your Information

We NEVER share your personal information without your consent, except:

With salons you've booked with (to confirm your appointment)
With payment processors (to process payments safely)
When legally required by law or court order

Your Rights

Right to access your personal data anytime
Right to correct incorrect information
Right to delete your account and data
Right to opt-out of promotional messages

Contact Us About Privacy

If you have privacy concerns, email us: privacy@salonindia.com

❌ Cancellation Policy

How to Cancel Your Booking

You can cancel your booking anytime through the app:

Go to "My Bookings"
Select the appointment you want to cancel
Tap "Cancel Booking"
Confirm the cancellation

Cancellation Timeframe

FREE Cancellation: Anytime up to 2 hours before your appointment

₹100 Cancellation Fee: Cancellations within 2 hours of appointment

No Refund: If you don't show up without cancellation (No-show)

Rescheduling Instead of Cancellation

💡 Pro Tip: Instead of cancelling, you can reschedule FREE of charge if you do it:

Up to 2 hours before your appointment
To a different date or time at the same salon

Salon-Initiated Cancellation

If a salon cancels your appointment:

✓ You'll get instant notification
✓ Any payment refunded immediately
✓ You can rebook with another salon
✓ ₹50 credit for the inconvenience

Questions About Cancellation?

WhatsApp us: +91 9348219765 or email: support@salonindia.com

💰 Refund Policy

When You Get a Full Refund

Salon Cancellation: If salon cancels your appointment → Full refund + ₹50 credit
Payment Error: If you're charged twice → Full refund within 24 hours
Service Not Provided: If salon doesn't complete service → Full refund
Booking Failed: If booking wasn't confirmed due to our technical issue

When Refund Excludes Cancellation Fee

If you cancel:

Within 2 hours of appointment → ₹100 cancellation fee deducted
Your refund = Booking amount - ₹100

No Refund Scenarios

❌ You don't show up (No-show)
❌ You cancel less than 2 hours before appointment (₹100 fee applies)
❌ You're late and miss the appointment slot
❌ You received the service successfully

Refund Processing Time

⏱️ Standard refunds: 24-48 business hours to your original payment method

⏱️ Urgent refunds: Contact support for instant processing

How to Request a Refund

Go to "My Bookings" in the app
Find the booking you want a refund for
Tap "Request Refund" with your reason
Our team reviews & processes within 24 hours

Refund Status

You can track your refund status:

📱 Check in "My Bookings" → Refund Status
📧 Email confirmation sent once processed
💬 Chat with support anytime for updates

Payment Method & Bank Details

Refunds go back to your original payment method:

💳 Credit/Debit Card → 3-5 business days
📱 UPI/Wallet → 1-2 hours
🏦 Bank Transfer → 2-3 business days

Dispute a Refund?

If you don't see your refund after the expected time:

Email: refunds@salonindia.com with your booking ID

WhatsApp: +91 9348219765

We'll investigate and get back to you within 24 hours.